Indo13 Privacy Policy — Protecting Your Information
Your privacy is our priority. This page clearly explains how indo13 collects, uses, and protects the personal information of Malaysian users.
Effective date: 1 January 2026
Information We Collect
Indo13 collects personal information strictly as needed to provide platform services safely and efficiently to Malaysian users. The following are the categories of information we may collect:
Full name, date of birth, email address, phone number, and encrypted password. This information is required to register, verify your identity, and manage your account on the indo13 platform securely.
Device type, operating system, IP address, browser type, and login session details. This data is used to detect suspicious login activity and ensure your account remains secure at all times.
Transaction records in MYR, payment methods used such as FPX or e-wallets, and deposit and withdrawal history. Bank account numbers are not stored directly by indo13.
Gaming activity, pages visited, session duration, clicks, and interactions within the platform. This data helps us understand user needs and continually improve the quality of your experience at indo13.
How We Use Your Information
Indo13 uses the information collected solely for legitimate purposes directly related to delivering platform services. We do not sell, rent, or use your personal data for third-party commercial purposes without your consent.
Your information is used for the following purposes:
- Securely processing account registration, identity verification, and user account management.
- Processing deposits and withdrawals in MYR and verifying every financial transaction.
- Detecting and preventing fraud, multi-account usage, and other prohibited activities on the platform.
- Providing effective customer support and resolving user complaints or enquiries.
- Sends important notifications related to your account, promotions, or platform policy updates.
- To meet legal and regulatory compliance requirements applicable in Malaysia.
Indo13 will not use your information beyond the scope stated above. Users will be notified in advance of any new purposes through an appropriate notice.
Cookies & Tracking Technologies
Indo13 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our website.
The cookies we use fall into several categories:
- Essential Cookies: Required for core platform functions such as login, active sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information on how users interact with the platform for improvement purposes.
- Preference Cookies: Saving user preferences such as language selection and display layout.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. indo13 respects your choices and will comply with the settings you configure.
For more information on how to manage cookies, please refer to your browser's documentation or contact indo13 customer support.
Data Storage, Security & Sharing
Your personal information is stored on secure, protected servers. Indo13 retains data only for as long as necessary for service purposes or as required by applicable law. Account data that has been inactive for a specified period may be deleted in accordance with established procedures.
Indo13 implements 256-bit SSL encryption across all data communications, multi-layered access controls for internal systems, real-time suspicious activity monitoring, and regular security audits to keep the platform infrastructure up to date.
Indo13 does not sell or share users' personal data with third parties for marketing purposes. Limited sharing occurs only with technical service providers directly involved in platform operations, and they are bound by strict confidentiality agreements.
Indo13 may disclose user information to the relevant authorities where required by Malaysian law, court order, or for the purposes of fraud investigation and criminal activity. Any such disclosure will be carried out in accordance with proper legal procedures.
Your Rights as a User
As an indo13 user, you have certain rights regarding the personal information we handle. Indo13 fully respects these rights and provides accessible channels for you to exercise them.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days upon identity verification.
If the information we hold about you is inaccurate or outdated, you have the right to request a correction or update promptly — either through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to applicable record-keeping requirements. Requests will be reviewed within 30 days.
You have the right to opt out of the processing of your personal data for certain non-mandatory purposes, including marketing communications and optional analytics.
You have the right to receive your personal data in a machine-readable format for transfer to another platform, subject to relevant technical limitations.
To exercise any of the rights above, contact the indo13 support team via live chat or email at [email protected]. Please include your account details for identity verification.
Policy Changes & How to Contact Us
Indo13 reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or our service practices. Users will be notified of any significant changes via an in-platform notice or email at least seven days before the changes take effect.
We recommend checking this page periodically to stay informed about how indo13 handles your personal information. The latest effective date is always displayed at the top of this page for your reference.
If you have any questions or concerns, or wish to exercise your privacy rights, you may reach us through the following channels:
- Live chat within the indo13 platform (available 24 hours a day, 7 days a week)
- Support email: [email protected]
- Pages FAQ for general information on account privacy and security
We are committed to responding to all privacy-related enquiries within three business days.
Your Data Is Secure — Start with Confidence
Indo13 protects your privacy every step of the way. Register an account today and enjoy a safe, transparent, and responsible entertainment platform in Malaysia.